FAQ's

Frequently Asked Questions

 

RETURNS & EXCHANGES: Returns are accepted if returned within 15 days of shipment in its original packaging. Buyer pays return shipping fees. Otherwise, no returns are accepted. Please contact me if you have any questions or concerns about a purchase you have made within 30 days of purchase. I am happy to work out anything with you if there is a failure on my part. 


PACKAGING: Each piece will be shipped in a teal box with white ribbon. If you need additional gift packaging or messages, just send me a message. Let me know what personal message you would like to include with the package if necessary. I would be happy to add any necessary gift packaging at no extra cost. Just let me know prior it shipping your piece.


CUSTOMIZATION: I want my customers to be happy with the purchase they made. If for some reason there was a problem on my end, we can discuss this directly. I put the best into my work and expect you will be satisfied with your purchase. If there were to be any issues at all, I will do my best to make my customer happy. Return shipping is paid by the customer yet we can discuss any details should an issue arise. Please feel confident in your purchases with Christina's Jewelry Creations.


CARE & INSTRUCTIONS: Be gentle with handmade jewelry and handle with care as with all fine jewelry! Remove jewelry before showering and/or swimming. You should avoid contact with water, liquids and lotions. Use a jewelry polishing cloth to bring back jewelry's original shine, and ONLY when necessary. Tarnishing occurs over time and certain metals react differently with each individual. To prevent & delay oxidation of metals, it is recommended to store your jewelry in a cool and dry place such as a jewelry box.


SIZING: If you see a piece you like and need it in a specific length such as a necklace or bracelet, just message me and I will do my best to accommodate your request. I can add extensions to many of my pieces to allow them to fit to specific sizes and lengths. If I am unable to alter a particular piece, I am willing to create a new piece for you as a custom order.


WHOLESALE: At this time, I do not sell items in wholesale. You may check my shop frequently, as that may change in the future.